I would like to inform you...

Dear Mr. Ruth,

I would like to inform you of the quality and expertise of your service, your staff and your products. I recently contracted with your firm for the installation of a home theater and satellite system. This was a complicated package for it included custom installation of the TV above a fireplace, theater components installed in custom cabinetry, transfer and installation of a satellite system and the connections of the entire package from roof to basement. Through out the entire process your firm displayed care for my property, expertise of their subject matter and quality in their work.

Your crew arrived at the appointed time and immediately impressed me by removing their shoes even though it required putting them on for every sortie out to their vehicle. In this they never deviated; much to my appreciation. The crew laid down a cover for the rugs on which they organized their tools and materials which kept their work area neat, clean and organized. There were multiple problems with the installation, however everyone displayed professional, caring demeanor and over came each obstacle. A major obstacle occurred when a component was shipped with an incorrect part. Your crew worked extra time to fabricate a solution to get the system operational even though they had home and families to tend. They then followed up with the installation of the correct part upon its shipment. Your firm’s commitment to customer satisfaction and quality craftsmanship in all your efforts are examples to all service companies. I am most satisfied with your efforts and my experience with you and your staff.

I encourage all to experience your service and will continue to endorse your firm. I am most grateful for your efforts on my behalf.

Robert Boyd
President